At AJP Designs, we aim to ensure that every customer is happy with their purchase. If you experience any problems with your order, please contact us and we’ll do our best to resolve them.
Returns and Cancellations
For standard products purchased through our website, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.
To request a return, please reply to your order confirmation email. Once you’ve notified us of your cancellation, you have a further 14 days to return the goods.
Items should be packaged securely to prevent damage during transit.
You may inspect your purchase as you would in a shop. However, if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, this may affect the refund amount.
Custom-Made and Personalised Products
We also provide bespoke CAD design and 3D printing services.
Products manufactured to a customer’s individual specifications, including uniquely designed or personalised components, are excluded from the standard 14-day cancellation.
This does not affect your statutory rights if an item is faulty, incorrectly manufactured or not as described.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, is faulty, or does not match its description, please reply to your order confirmation email and we’ll be happy to help resolve the issue.
If possible, include your order number and photographs showing the issue.
We will assess the problem and arrange an appropriate resolution in accordance with your statutory consumer rights, which may include a repair, replacement or refund.
Where goods are faulty or not as described, we will cover reasonable return costs where a return is required.
Return Postage
For change-of-mind returns, customers are responsible for the direct cost of return postage.
We recommend using a tracked postal service and packaging items securely.
Please contact us for return instructions and the appropriate return address.
Refunds
Where you exercise your statutory right to cancel, we will refund the price paid for the returned goods, together with any eligible original standard delivery charges.
If you selected a more expensive delivery service, we are only required to refund the cost of our least expensive standard delivery option.
Refunds will be processed without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Refunds will normally be issued to the original payment method.
Contact Us
If you have any questions about returns, refunds or an existing order, please use the contact form at the bottom of any page on our website.
Nothing in this policy affects your statutory consumer rights.